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Q: What if I’m not satisfied with my order? is so confident that you’ll be more than satisfied with your custom canvas print, that we offer a 100% money-back guarantee. Just return the product, and we’ll either redo it or we’ll provide you with an immediate refund—it’s your choice.

To return an item for exchange or refund, call or email us at This email address is being protected from spambots. You need JavaScript enabled to view it. .Please include your name, email address and order number. If you’d like a refund, we’ll provide you with a return slip so you don’t have to pay to ship your order back. Please note that all orders returned for refund receive a full product refund less shipping in all cases.

You may return your canvas for an exchange or refund within 21 days from the date of shipment.

Q: Does offer any discounts?

Yes. Please go to’s home page to review any current specials. For other discounts, you may be required to enter a promo code at checkout to receive a discount.

Q: How do I place an order?

Click the “Order Now” button and follow the easy step-by-step instructions.

Q: What resolution does require for my image file?

?? What minimum?

Q: What is the largest file size I can upload?’s system allows you to upload a file up to 60 megabytes (MB) in size. If you wish to deliver larger files, please contact our customer service team.

Q: Do I receive a proof before you print my canvas?

Yes. provides a preview image on its website of how your picture should print.

Q: What is’s production turnaround? ships all orders within three business days. If you select our standard shipping option you will receive your order within 3-7 business days, depending upon your location.

Q: Are’s canvases eco-friendly?

A: Yes.’s inks not only provide rich and impressive color, but they are virtually odor-free and environmentally friendly. The canvas prints are perfect for any sensitive indoor environment—from the kitchen to the baby’s nursery.

Q: How do I hang my canvas?

A:’s canvases include one or more pieces of hardware sufficient to support the weight of your canvas on any wall.

Open-backed canvases 18” x 24” or under come with a saw-tooth hanger. Larger open-backed canvases come with a beehive hanging kit.

Q: Do you offer gift certificates?

A: Yes. A custom canvas gift certificate makes a great gift for any friend or family member.Click here to begin.

Q: What are your payment options?

You may use VISA, MasterCard, American Express and PayPal.

Q: Can convert my color image to black/white or sepia?

Yes. At the ordering stage you will find several unique options for colorization, as an example, there’s an option to convert color images to either black/white, sepia or faded antique images. Simply prepare your file like any other photo. Our artists will make the conversion and ensure that the final print is sharp and rich.

Q: What is canvas “wrap”?

Canvases are three-dimensional—canvas mounted on a frame—so the canvas wraps around the sides of the frame. The sides can be either an extension of your image or white or a solid color.

The image extension option allows the edges of your images to wrap around the sides of the canvas. If the image is too tightly cropped, let us know.’s talented staff can use a combination of techniques to achieve a natural extension at no charge.

Or you may choose a solid color for the sides; or no color at all—just the natural canvas.

Q: What are wall displays?

Wall displays are generally multiple images on multiple canvases. For a special price, offers three different configurations, and each one creates a unique effect and wall display.

Select the wall display option, and see the three configurations. Choose the one you’d like. 

Q: What are photo scenes?

Photo scenes divide one photo into multiple canvases for a special effect wall grouping.

Select the photo scene option, and see a few samples. First, select the overall size to determine the size of each panel. Overall size refers to the measurement if the panels are placed adjacent to one another. makes the calculations and handles the image manipulation required to create a beautiful and effective photo scene.

Please contact our customer service team to discuss a custom project, or to discuss size and configuration.

Q: How will my canvas ship?

All canvases are carefully wrapped in protective foam and packaged to prevent damage during shipping. All packages ship via UPS. Will call is always available at our Alexandria VA headquarters.

Shipping Options Include:

  • UPS Next Day Air - Early A.M.
  • UPS Next Day Air
  • UPS 2nd Day Air
  • UPS Ground

UPS Next Day Air (EARLY AM)

  • Arrives the next business day after the day of shipping
  • Packages shipped on a Monday arrive Tuesday by 8:30 AM. Packages shipped on Friday arrive the following Monday by 8:30 AM

UPS Next Day Air

  • Arrives the next business day after the day of shipping
  • Packages shipped on a Monday arrive Tuesday up until 11 AM. Packages shipped on Friday arrive the following Monday before 11 AM

UPS 2nd Day Air

  • Arrives two business days after the day of shipping
  • Packages shipped on a Monday arrive the following Wednesday. Packages shipped on Friday arrive the following Tuesday. Delivery to businesses by 5 PM and to residences by 7:00 PM.

UPS Ground

  • 1 to 7 business days depending on geographical location.

Q: Can I frame my canvas?

Most CanvasJob customers don't frame their canvases, as they prefer our museum-style gallery wrapped canvases. But if you'd prefer to frame your canvas, we make it easy. You'll want to choose the ¾" thickness, not the 1 ¾” thickness.

Then, once you receive your canvas, just purchase the frame of your choice at any frame store. Most frame stores can cut frames for you in any size you like, but some of the most common standard sizes are8 x 10, 12 x 12, 16 x 20, 20 x 24 and 24 x 36.

Q: What are the image guidelines for a thin gallery wrap?

Thin stretcher bars are .75” thick. Your file should be 1.75” larger in both dimensions than the face of the canvas.

For example, for a 16” x 20” canvas, the image should be 17.5” x 21.5”.

Q: What are the image guidelines for a thick premium gallery wrap?

Thick stretcher bars are 1.75” thick. Your file should be 3.50” larger in both dimensions than the face of the canvas.

For example, for a 16” x 20” canvas, the image should be 19.25” x 23.25”.

Photo Guidelines

Q: Can improve my photo?’s team of color specialists is responsible for evaluating and determining the need for color enhancements of each photo. They’ll spend the necessary time to ensure your image gets the best result. To request special retouching services [i.e., remove tree, etc.], please contact customer service to discuss your photo retouching needs.

Q: What image formats may I use? accepts almost all formats—tif, eps, JPEG (standard for most digital cameras). You may also import photos from Facebook, etc.


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